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Operations Analyst/ Specialist

about us

Bugaboo started 20 years ago with a different view on personal mobility which propelled an amazing journey into the unknown. A journey that has not been about avoiding uncertainties but about exploring possibilities. Ever since, it’s been in the company’s nature to explore unknown territories and ideas and to create mobility concepts no one has ever thought of.

The company was founded by designer Max Barenbrug and physician Eduard Zanen - both still the owners of the company. Headquartered in Amsterdam, with local activities worldwide, the organization has grown rapidly and they currently employ over 1,000 staff in different countries including their own factory in Xiamen, China. Our products are sold in more than 50 countries and we have recently opened retail stores in Amsterdam and Berlin. Today we are among the leading players in the industry, integrating design, engineering, aesthetics and quality in break-through products and concepts. The portfolio consists of different types of strollers to suit people’s lifestyles and accompanying accessories.

Bugaboo is a design company at heart and we view ourselves as mobility concept creators with an inherent and strong drive to innovate. Although Bugaboo is well known for our innovative and distinctive design of strollers and accessories, in the coming years we will broaden our horizon into new areas which will take us beyond strollers.

Bugaboo has a strong entrepreneurial and innovative culture which should be safeguarded as innovation is one of their key business drivers. The ambition is high and to achieve this ambition Bugaboo’s people and culture are key.

about the gig
This is a role up the sleeve’s position with some cool projects and initiatives coming!  With operations excellence and continuous improvement being the end goal, reengineer, create and analyze processes and project areas in Bugaboo North America’s logistics and operations. This isn’t just a numbers gig. We are looking for the individual in this role to improve collaboration between our company’s operation and our customers and make a positive impact to the organization. This position in the Bugaboo North America organization reports to the Operations Director.


role and responsibilities will include:

  • He/she determines and maintains best practices to ensure operational excellence within the Order to Cash processes.
  • Run projects in an independent manner that is on the logistics and/or 3PL roadmap which includes multiple warehouse sites in North America, e-commerce consolidation and new product releases.
  • While working closely with the Logistics Manager, assist in setting up procedures and reengineering of Bugaboo N.A.’s way/of working with all operations + external parties involved. 
  • Collaborating with logistics, demand planning and operations management team to determine ways to optimize service levels, maintain supply-chain efficiency, or minimize cost while ensuring stock accuracy.
  • Ensure special processes are managed from begin to end in cooperation with Logistics Coordinators, direct manager, sales team, marketing team, demand and supply planning teams, 3PL’s, etc.
  • Set up + independently manage KPI’s to measure the effect of improvement.  Assist reengineering of KPI reports on logistics performance measurements.
  • Assist in monitoring inventory transactions at warehouse facilities to assess receiving, storage, shipping, or inventory integrity.
  • Analyze logistics data, using methods such as data mining, data modeling, or cost or benefit analysis. Interpret data on logistics elements, such as availability, maintainability, reliability, supply chain management, strategic sourcing or distribution, supplier management, or transportation. 
  • Collaborating with customers, sales and demand planning develop customer supply chain models optimizing and improving operations.  Apply analytic methods or tools to understand, predict, or control logistics operations or processes especially as it relates to the future models and elevating the supply chain.
  • Support logistics and operations department in meeting region and customer specific requirements and be back up if needed
  • Monitor industry standards, trends, or practices to identify developments in logistics planning or execution.  Recommend improvements to existing or planned logistics processes.

partial areas of responsibility

  • Initiate and participate on actions to improve processes and performance of bugaboo’s operations
  • Shared responsibility on larger (operations) projects 

minimum requirements
Specific knowledge:
Operations excellence and continuous improvement oriented
Inventory management skills and detailed oriented (experience being through an ERP launch a plus)
Project management skills with a 3PL are key (Project managing a 3PL not necessarily working for one)
Great understanding of logistics processes in a 3PL environment
Analytical process view and able to document processes in process-flow
Assist with customer compliance with national retail accounts
Social skills, flexible and ability to work under stressful conditions

Business understanding
Experience with high end / quality consumer products
Organizational awareness of interaction/targets between departments
Have a curious and critical mind to investigate the details of responsible processes

Experience
4-5 years experience in dynamic work field and international environment
4-5 years experience in logistics/supply chain /order entry/customer service environment
2-3 years project management and operations excellence experience a plus

 

Education
Bachelor of Science or Arts. Business Administration, Supply Chain or Logistics/Operations Management a plus

 

About you

You are inquisitive.  Nothing makes you grind your teeth more than hearing the phrase “because we’ve always done it that way.”  Instead of accepting that things “are the way they are,” you ask questions; you challenge the process; you look to other disciplines; in short, you are constantly striving to understand and make things better.
You are adaptable.  When you hear the word “problem,” you think “opportunity.”  You understand that change is not optional, but inevitable…and in understanding that, you prefer to be the one driving the (positive) change.
You are dedicated.  When you commit to something, you’re in it to win it.  You view obstacles as challenges…and you’re always up for a challenge.
You understand the power of numbers.  It’s possible you’ve been described as a geek, or a savant.  Either way, your quantitative, Excel, and analysis skills are off the charts.  And the most amazing part about it is that your “geek like” qualities haven’t impacted your strong interpersonal and communication skills.  Truly, you have it all.
You’re a juggler.  You easily manage multiple priorities, making it look easy.
You are true to yourself.  You have a deep sense of self-awareness, and don’t play games with people.  You are confident, yet humble.  You are who you are….and you feel pretty good about that.
You’re an “A-Player”.  You have a demonstrated track record of success.  People who you’ve worked for are glad they hired you…and sorry to see you go.  People that work with you are energized, happy, and successful.  

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